This field identifies your Canada Post Contract Number (maximum length of 10 numeric characters). This is also referred to as an Agreement Number.

Enter the first three characters of the postal code (known as the "FSA") for the area you wish to have your Items delivered to or click on postal code look up or online maps to determine the appropriate postal code characters to enter in this field. Please note that you may only select one Delivery Installation per Order.

After selecting "Online Maps" follow the steps below to locate the first three characters of the postal code, known as the "FSA", to locate the area where you wish your Items to be delivered:

Step 1: If the date you will be dropping-off your mailing is after the valid end date indicated under the heading "CURRENT DATA" on the screen, select "PENDING DATA";
Step 2: Select the map for the Province or Territory for your mailing;
Step 3: Select the map for the city where you wish your Items to be delivered;
Step 4: Select the FSA, (first three characters of the postal code) where you wish your Items to be delivered. This can be done by clicking on the selected FSA shown on the FSA map, or by clicking on the FSA listed in the legend, found at the bottom of the map;
Step 5: Select the "Letter Carrier Walk Map" for the FSA selected - this will display a map showing all of the Letter Carrier walk numbers within the FSA you have selected;
Step 6: Record the FSA and Letter Carrier walk number(s) where you wish your Items to be delivered;
Step 7: Close down all windows and return to "Create My Order";
Step 8: Enter the FSA in the Postal Code Delivery Area.

You may enter an alpha or numeric description of your mail piece that can be used to identify your mail piece for your own reference, e.g. "January flyer".

The drop-off date for your mailing is today's date or any business day within the subsequent 7 calendar days. Mail Items must be dropped-off on business days only (i.e. excluding weekends and statutory holidays). Orders received beyond the subsequent 7 calendar days, from the date your Order was created, will not be accepted.

This field is reserved for your use. You may enter up to 12 characters in this field e.g. file number, campaign code etc. This is not a mandatory field.

Consumers' Choice data reflects the number of Canadian households wishing to receive unaddressed advertising material delivered by Canada Post.

Your mail item will be delivered to all points of call when sending:
- Community newspapers (without commercial inserts/enclosures) - only inserts in the public interest are acceptable
- Mailings in the public interest, and not commercial in nature, from government departments and agencies at federal, provincial, territorial, municipal levels and band councils
- Mailings from Elections Canada, provincial and territorial chief electoral officers and municipal election officials (or the deputy returning officer), including mailings from political parties and electoral candidates during an election

Each Neighbourhood Mail Item must meet the applicable size and weight requirements. Click here to view details.

Please note that an average size postcard of approximately 13.9 x 21.5 cm (5.5 x 8.5 in) weighs approximately 6 grams (0.2 oz), while a single sheet of paper measuring 21.59 x 27.94 cm (8.5 X 11 in) folded in three (3) weighs approximately 4 grams (0.14 oz).
To help determine the weight of an Item you may visit our local Postal Outlet to have your Item weighed. Your Items will be subject to verification at the drop-off location.

If the weight of each Item is greater than 50 grams (1.8 oz), you must indicate the exact weight of each Item as this will determine your price per Item.
The weight value must be a value greater than 50 grams and less or equal to 500 grams.
To help determine the weight of an Item you may visit your local Postal Outlet to have your Item weighed. Your Items will be subject to verification at the drop-off location.

Enter the name of the person you would like Canada Post to contact should there be a need to.

Enter the phone number for the contact person you would like Canada Post to contact should there be a need to.

Enter the e-mail address for the contact person you would like Canada Post to contact should there be a need to. This is not a mandatory field.

This is the first 3 characters of the Postal Code you entered in Step 1. To change this value use the back button to return to the previous screen.

This is the postal outlet that will deliver your Items.

By selecting "All", you will automatically select all FSA's and Delivery Modes included in this Postal delivery outlet.

By selecting "Clear All", you will automatically clear all FSA's and Delivery Modes previously selected, allowing you to restart the selection of FSA's and Delivery Modes

You may modify the Counts (Desired Total for each row) by selecting a row and entering the desired amount in the Desired Total column box.
Note: Modifications will appear in RED
The Totals including any modified counts will be calculated automatically by this tool and displayed in the bottom right hand box.

In some FSAs, Letter Carrier routes may cover more than one (1) FSA. This is referred to as a "split walk". By checking the "Auto complete split walk" checkbox, you will have automatically selected all FSAs found within another Letter carrier route.

After selecting "Online Maps" follow the steps below to locate the first three characters of the postal code, known as the "FSA", to locate the area where you wish your Items to be delivered:

Step 1: If the date you will be dropping-off your mailing is after the valid end date indicated under the heading "CURRENT DATA" on the screen, select "PENDING DATA";
Step 2: Select the map for the Province or Territory for your mailing;
Step 3: Select the map for the city where you wish your Items to be delivered;
Step 4: Select the FSA, (first three characters of the postal code) where you wish your Items to be delivered. This can be done by clicking on the selected FSA shown on the FSA map, or by clicking on the FSA listed in the legend, found at the bottom of the map;
Step 5: Select the "Letter Carrier Walk Map" for the FSA selected - this will display a map showing all of the Letter Carrier walk numbers within the FSA you have selected;
Step 6: Record the FSA and Letter Carrier walk number(s) where you wish your Items to be delivered;
Step 7: Close down all windows and return to "Create My Order";
Step 8: Record the Letter Carrier walks where you wish your Items to be delivered.

BUNDLING
A bundle is a number of mail items secured together, including inserts and samples.
All bundles must contain equal quantities (e.g.: bundles of 25, 50, 100), except the last bundle of a mailing for each Delivery Facility which may be smaller and is referred as the Residue bundle. Neighbourhood Mail items, including inserts and samples, must be bundled securely to prevent from breaking open during handling or while in transit to the delivery facility responsible for delivery.

For more information please consult the customer guide:
Smartmail Marketing Customer Guide

The maximum weight of the container with enclosed bundles cannot exceed 22.7 kg (50 lbs). When using Customer-supplied containers the automatically prepared labels generated by this Order entry tool must be affixed to each container.

Bundles are to be enclosed in a suitable container. Containers for Neighbourhood Mail mailings generally include bags or boxes. For help in determining if your container is suitable please contact a Canada Post representative at 1-800-260-7678.

This represents the number of containers you will drop-off based on the number of Items per bundle and the number of bundles per container that you have identified. This will determine the quantity of container labels that will be automatically generated for this mailing.

The date displayed is the date when you will leave your mail either directly at the Delivery Installation in question or at the Postal Delivery Outlet (Deposit Location) chosen.

This date is calculated automatically by the application and is based on a combination of the customer's selected Deposit Date and Canada Post's service standard. This date indicates the latest date when the delivery of your mailing can begin, to the end customers or recipients of this mailing.

When an alternative drop-off location is selected by the Customer, transportation fees will apply to each Item at the price indicated on the Neighbourhood Mail price sheet. When the drop-off location selected is the pre-determined drop-off location or does not require Transportation by Canada Post to the Postal delivery outlet, then no Transportation Fee will apply.

In our ongoing effort to provide a secure purchasing experience, we require your credit card verification number each time you order from us. We don't store this security number.

You can find the required credit card security code as follows:

	Visa and Mastercard On the back of your card: Three-digit, non-embossed number printed on the signature panel immediately following your account number.
	American Express On the front of your card: Four-digit, non-embossed number printed above your account number.

High Demand Routes can be included or excluded from your mailing plan.

This is your before-tax discount from the promo code you entered.

This is your before-tax discount from the promo code you entered.

The SfSB Savings are applied to the combined base and progressive weight price.

The High Demand Route Premium is applied to volume delivered to routes identified as "high demand".

Specific Delivery Start Date is a chargeable option on Standard items and a free option on Oversize items.

If the Demand Level column is populated with "high", the route has been identified as "high demand".

A promo code is like a virtual coupon. If you have one, enter it here to get a discount on your shipment or mailing.

Provide either the first three characters or the full postal code of the area where this mail piece is to be delivered and press Add.

You can select a full province for your mailing by selecting it in the list and clicking the "Add" button. Note: A maximum of 75 delivery areas can be added to a mailing plan.